Refund Policy
Last updated: 10 October 2026Whether you need to cancel an order, return or exchange an item, or something went wrong with a payment, this page explains how cancellations, returns and refunds work at Luv Kush Natural, and where we will try our best to help.
Every decision on a refund, replacement, exchange or cancellation is made by Luv Kush Natural alone. Whether to give one, to whom, and in what form (refund, replacement, exchange or credit) is for us to decide, case by case, after looking at the order and the evidence. Where we help, it is out of goodwill, and it does not create a right to the same help in another case. Nothing said by phone, WhatsApp, email or social media changes this policy unless Luv Kush Natural confirms it in writing. Rights you have under applicable law that cannot be excluded by agreement are not affected.
What's your situation?
Changed your mind
Ask us to cancel before it is delivered. Each request is decided by us; an approved online refund goes to the original method.
Damaged or wrong item
Tell us within 48 hours of delivery, with photos and an unboxing video. If we find the claim valid, we replace or refund it.
Wig or patch doesn't fit
Fit exchange is available within the window below, if it's unworn and uncut.
Charged, but no order
We refund it automatically. You don't need to do anything.
Parcel couldn't be delivered
Contact us and we'll explain your options.
Wondering when the money arrives
Your bank usually shows a refund within 5–7 business days.
Cancelling an order
You may ask us to cancel an order before it is delivered by contacting us with your order number. Whether a cancellation is accepted is decided by Luv Kush Natural. Once the parcel has been handed to the courier we may not be able to cancel it, and the return rules below apply instead. If you paid an advance, please read Advance payments below first.
Eligible for return or exchange
- Wigs & hair patches: exchange within 7 days of delivery if the fit is wrong — unworn, uncut, in original packaging. No refund, exchange only.
- Items that arrive damaged, defective or wrong, reported in time and found valid by us, regardless of sale type
Not returnable
- Hair & skin care products are non-returnable once delivered (hygiene).
- Clearance / flash-sale items, unless defective
- Change of mind, or personal results that differ from what you expected
How to request a return or exchange
- 1 Contact us at support@luvkushnatural.com or on WhatsApp at +91 93133 63816 with your order number and reason for return.
- 2We'll check whether the request is eligible. If we accept it, we will tell you how the item should come back to us, and who bears the cost of that.
- 3Once we receive and inspect the item and approve the request, the refund is usually processed within 5–7 business days.
How you get your money back
Where we approve a refund, it is usually issued within 5–7 business days of us receiving and inspecting a returned item. For a cancelled order or a payment error, we issue it as soon as it is approved, and your bank usually shows it within 5–7 business days. These are usual times, not guaranteed ones: banks and payment partners set their own timelines.
- Paid online (UPI, card, netbanking)
- Original payment method
- Cash on Delivery
- Bank transferWe'll ask for your bank or UPI details directly
- Wigs & patches paid partly in advance
- Advance is non-refundableSee Advance payments below. The cash balance is never collected if the order does not go ahead
Advance payments
For wigs, patches and made-to-order items, we ask for part of the price in advance. An advance payment is non-refundable. It is taken to reserve the item and begin work on it, so it is not returned if you cancel, change your mind, or do not accept delivery. Please place such an order only when you are sure.
The only exceptions are a payment error (see Charged, but no order? below), and an order that Luv Kush Natural itself cancels or cannot supply, in which case we return what you paid.
Charged, but no order?
If money was debited but your order could not be confirmed (for example, the payment reached us after checkout timed out), or you were charged twice, we refund that amount automatically to your original payment method. If you don't see it after 5–7 business days, contact us with your payment ID.
Parcel couldn't be delivered?
If the courier brings your parcel back to us (refused, nobody reachable, or an incomplete address), contact us and we'll explain your options. Reshipping charges may apply — see our Shipping Policy.
Received a damaged or incorrect item? Contact us within 48 hours of delivery with photos and an unboxing video. If we find the claim valid, we will replace or refund the item; which of the two is for us to decide. We will always try our best to help.